Workplace bullying can happen in any workplace. It can have an impact on an individual’s health and affect their ability to do their job. It can also contribute to loss of productivity, staff turnover, absenteeism, low morale and financial costs. What is workplace bullying? According to the Fair Work Act, workplace…
A ‘Safety Culture’ is not only the policies and procedures your company has in place. Culture comes from mind-set, attitudes and behaviours. By removing complacency in your work place and successfully developing a Safety Culture, you can avoid productivity loss through injuries and illnesses AND you make your employees feel…
The TANDI team recently had the pleasure of working on a project with Eliza Pross, the Director of Ochre and Salt. Eliza contacted us because she needed to alter the way she delivers Cultural Competency training to medical practitioners. Due to the impacts of COVID-19, Eliza was exploring ways to…
CASE STUDY – Specialised Employee Training” Recently we worked with Browz and Beauty to create specialised employee training for team members who are based at over 18 locations across four states/territories and encompasses 3 brands in the beauty industry. With employees working across multiple locations, it can be challenging to…
As an employer, you have a duty of care to your staff and you must make sure your workplace is safe. This task is difficult for most hospitality employers as the industry is renowned for both high staff turnover as well as a high proportion of young workers – a…
What is Accessible Online Learning? These are online training products that are designed and developed so that people with disability can use them; they can perceive, understand, navigate, and interact with the training products. Accessibility is NOT usability. Usability refers to the learner’s experience of the online training. There are a…
[vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][ultimate_heading main_heading=”How to improve your customer service culture” main_heading_color=”#dd8500″ sub_heading_color=”#dd8500″][/ultimate_heading][vc_empty_space][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text] We are operating in a competitive market and customer service is a major make-or-break factor to a business’s success. Delivering a consistently high standard of customer service and being innovative helps us gain loyal customers,…
[vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][ultimate_heading main_heading=”Keeping up to date with Safety Legislation” main_heading_color=”#dd8500″][/ultimate_heading][vc_empty_space][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]Keeping our workers, contractors, visitors and volunteers safe is an important responsibility and each state and territory regulates and enforces health and safety legislation to ensure businesses create safe work environments for all. The WHS framework…
[vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][ultimate_heading main_heading=”7 reasons why you should get Online Induction Software” main_heading_color=”#e06c06″][/ultimate_heading][vc_empty_space][vc_column_text]We all know that inductions should be easy to share, complete, track, and verify; content needs to be engaging and easy to understand. Employers need to receive quick and timely notifications that inductions have been completed and that…
[vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][ultimate_heading main_heading=”Employee Induction for Small Business” main_heading_color=”#dd8500″][/ultimate_heading][vc_empty_space][vc_column_text]For new employees, the first week in a new job is both an exciting and challenging experience. A well-designed employee induction program will make new staff feel more comfortable in their new surroundings and have a better understanding of your business and…