Customer Service

Online Skills Development Training Courses to Fastrack Your Career and Upskill Your Staff

Customer Service

Good customer service works because it creates a positive experience, fosters customer loyalty and builds a great reputation.  When customers feel valued and well served, they are more likely to return, recommend your business to others, and provide positive reviews. This course will pay for itself 100 times over for everyone who does it.

 

Price per Student ex GST

$89.00

Have questions? See our FAQ Below

Who should take this Course ?

Recommended for those working in customer service or public facing roles including restaurants, cafes, hotels, accomodation and retail.

What will you learn ?

✔ Poor customer service can ruin any experience no matter how good the actual product is.
✔ The basics of customer service
✔ Effective Communication
✔ How to create a Positive Impression
✔ Why Body language in important
✔ Do's and Dont's of customer service
✔ Problem recovery through active listening

What is covered in this Course?

This Customer Service online training course has been designed by experienced professionals. It is simple to navigate, easy to understand and accommodates all learning styles.

  1. What is Customer Service
  2. What is important to our customers
  3. Skills for good Customer Service
  4. Effective Communication
  5. Greeting and creating rapport
  6. Active Listening through your voice, body language, presentation
  7. Guaranteeing return business
  8. Creating Raving Fans
  9. Complaints and how to handle them
  10. Key Learning points

Frequently Asked Questions

We love questions. If you cant find your answer below then Contact Us HERE and we'll be glad to help

Yes, we can brand any of the modules with your logo

Lets talk about creating a custom training solution. Something that best suits your business and team.  We can import your existing training material where the formats match. Contact us now

Just know how to use a computer. The TANDI LMS is fully managed; we set up the training for you and provide technical support for both you and your employees.

The LMS automatically creates user profiles for your employees when you allocate training, which is as simple as filling in their name and email address. They will receive an email with the instructions they need to access and complete their online induction.

Yes you can add other ready-to-use courses.

We can also customise something that best suits your business.  Importing your existing training material where possible.

Yes. We automatically update our ready-to-use training when there are changes to relevant Australian laws or Workplace requirements. We will advise you of these changes via email.

Yes. We encourage businesses to arrange for their employees to re-do the training at least annually.  In "Student Management" there is a button to Reset a Lesson. Their training history is kept safely for you to review at any time.

Contact us

Want to discuss this course with us? A version customised for your team.

Drop us a line here and we can discuss the options