Managing Difficult and Aggressive Behaviour in the Workplace

Online Skills Development Training Courses to Fastrack Your Career and Upskill Your Staff

Managing Difficult and Aggressive Behaviour in the Workplace

Do you have customers or colleagues who are aggressive and make work difficult? It’s a common problem that can be helped.  Let us give you or your team the right tools and techniques to achieve safer outcomes when confronted with challenging, aggressive or difficult behaviour.

Price per Student ex GST

$89.00

Have questions? See our FAQ Below

Who should take this Course ?

Recommended for those working in customer service or public facing roles, along with anyone in human services or for frontline workers in all industries. Including Aged Care, Disability, Hospitality, Community Services, Local Government, Youth Services, Employment Services

What will you learn ?

✔ Gain a better understanding of difficult, challenging or aggressive behaviour and what causes it
✔ Gain more self-awareness and learn what your own anger triggers are
✔ Gain skills to defuse and deal with aggressive or violent behaviour
✔ Learn how to report and investigate following incidents
✔ Learn how to recover and unwind after an incident

What is covered in this Course?

This online training course has been designed by experienced professionals and is legally compliant with legislation for all states and territories in Australia. It is simple to navigate, easy to understand and accommodates all learning styles. Expand below to see a full list of content in the How to Manage Difficult or Aggressive Behaviour in the Workplace training Course.

  1. What is challenging behaviour
  2. Aggressive and violent behaviour
  3. Assertive Vs Aggressive
  4. What leads people to be difficult or aggressive
  5. Drugs and Alcohol
  6. Personal safety and workplace violence
  7. Early Prevention
  8. Self Awareness, What are your triggers?
  9. Getting to know yourself and others
  10. How conflict can escalate
  11. Preventing conflict escalation
  12. Feeling threatened
  13. Post incident response
  14. Case study
  15. Key Learning points

Frequently Asked Questions

We love questions. If you cant find your answer below then Contact Us HERE and we'll be glad to help

Yes, we can brand any of the modules with your logo

Lets talk about creating a custom training solution. Something that best suits your business and team.  We can import your existing training material where the formats match. Contact us now

Just know how to use a computer. The TANDI LMS is fully managed; we set up the training for you and provide technical support for both you and your employees.

The LMS automatically creates user profiles for your employees when you allocate training, which is as simple as filling in their name and email address. They will receive an email with the instructions they need to access and complete their online induction.

Yes you can add other ready-to-use courses.

We can also customise something that best suits your business.  Importing your existing training material where possible.

Yes. We automatically update our ready-to-use training when there are changes to relevant Australian laws or Workplace requirements. We will advise you of these changes via email.

Yes. We encourage businesses to arrange for their employees to re-do the training at least annually.  In "Student Management" there is a button to Reset a Lesson. Their training history is kept safely for you to review at any time.

Contact us

Want to discuss this course with us? A version customised for your team.

Drop us a line here and we can discuss the options